Cancel/ Change Order Policy

• Overview of Our Order Adjustment Policy

  • At Coursetend, we understand that customers may sometimes need to change or cancel an order shortly after placing it.
  • Because many of our products involve customization, personalized details, or fast-moving production workflows, we created a balanced system that protects both customer flexibility and production efficiency.
  • The goal is to give you enough time to correct mistakes, while ensuring orders are not delayed or disrupted once production starts.
  • Everything below is designed to be simple, direct, and easy to follow, so you always know what to expect when requesting a change or cancellation.

• Our 4-Hour Flexibility Window (Important)

  • Customers have a strict 4-hour window after placing an order to request any type of modification or cancellation.
  • This is the only timeframe in which changes are possible because orders begin moving through a series of automated and manual production steps immediately after this period.
  • During these first 4 hours, the order is held briefly to allow customers to review and correct information if needed.
  • After 4 hours, the system automatically releases the order into production, where it becomes locked and cannot be altered in any way.

What You Can Change Within 4 Hours:

  • Change of size (e.g., M → L)
  • Change of color or style
  • Correction of custom text or personalization
  • Replacing uploaded images or design files
  • Changing product type or quantity
  • Canceling the entire order
  • Updating the shipping address

Why the 4-Hour Window Is Strict:

  • Production preparation begins right after the holding period. This includes:
    • Reviewing design files for accuracy and compatibility
    • Preparing printing settings or engraving instructions
    • Allocating specific materials, sizes, and inventory
    • Scheduling your order in the production queue
  • Once these processes begin, canceling or modifying the order would disrupt the system, cause delays, or waste allocated materials.
  • For this reason, the 4-hour policy is firm and applies to all customers equally.

• Requesting a Change or Cancellation (Within 4 Hours)

  • If you need a modification or cancellation, it is essential to act quickly.
  • The fastest and most reliable communication method is email, as it allows our team to identify and prioritize urgent requests.

How to Request a Change Properly:

  1. Send an email to support@coursetend.com immediately.
  2. Use this exact subject line format for speed:
    • “URGENT: Order [Your Order Number] Change/Cancellation”
  3. In your message, include the following:
    • Your full name
    • Email used at checkout
    • Order number
    • Description of the change you need (be as clear and specific as possible)

Examples of Clear Requests:

  • “Please change the shirt size from L to XL.”
  • “Please cancel my entire order.”
  • “Please update the shipping address to: [new address].”
  • “I uploaded the wrong image—please replace it with the attached file.”

Alternative Contact Method:

  • You may also use the Contact Us page on our website, but email remains the quickest way for urgent requests.
  • Requests submitted outside of the 4-hour window will be declined because the order will have already entered production.

• No Changes Allowed After 4 Hours

  • Once the flexibility period ends, the order becomes final.
  • At this stage, Coursetend cannot accept requests involving:
    • Size changes
    • Color or design adjustments
    • Custom text corrections
    • Replacement of uploaded files
    • Order cancellation
    • Address changes
  • We understand that this can be frustrating if details were overlooked, but this rule allows us to maintain fast processing times and ensure fairness to all customers.

• Customer Responsibility for Address Accuracy

  • The customer is fully responsible for entering complete and correct address details at checkout.
  • This includes verifying the following fields:
    • Street number and street name
    • Apartment, suite, or unit number
    • City, state, and ZIP code
    • Proper spelling of all information
    • Ensure the address is recognized by major carriers such as USPS, UPS, FedEx, or DHL
  • Even small errors—missing digits, incorrect ZIP code, or omitted apartment numbers—can cause delivery delays or failures.

• Consequences of Incorrect Address Information

  • If the courier cannot deliver the package due to an incorrect or incomplete address, the customer will be responsible for any re-shipment costs.
  • Examples of issues caused by incorrect addresses include:
    • “Insufficient address”
    • “Address unknown”
    • “Unable to deliver – no unit number provided”
    • “Recipient moved”
  • If the order is returned to us, we will contact you to arrange a new shipment. Shipping fees will apply.

If the Package Is Delivered to the Wrong Address Entered by the Customer:

  • If tracking shows that the package was delivered to the address provided at checkout, Coursetend is not responsible for replacement or refund.
  • We cannot retrieve or redirect the package once the courier completes delivery.
  • In these cases, the order is considered fulfilled.

• Customer Support Information

  • Our support team is here to help you navigate order changes, delivery concerns, or inquiries about your purchase.
  • For assistance—especially urgent requests—please reach out using our primary contact method:
    • Email: support@coursetend.com
  • Physical business address for reference or documentation:
    • COURSETEND
    • 8778 Maplehurst Ave SE, East Sparta, OH 44626, United States

• Final Notes

  • This policy is designed to ensure fairness, consistency, and efficiency for all customers.
  • Acting quickly and double-checking details during checkout helps prevent issues later.
  • Thank you for choosing Coursetend—we appreciate your trust and are committed to providing a reliable and smooth shopping experience.